FAQ
Frequently Asked Questions
Helpful answers about products, orders, payments, shipping, and customer support.
Who operates Narqeli?
Narqeli is operated by Shanghai Tongju Shenfu Digital Technology Co., Ltd.
What does Narqeli sell?
We offer pet-cleaning and grooming accessories, including bathing tools, fur-care items, paw-cleaning products, home fur-cleanup tools, and portable outdoor cleanup accessories.
What currency are prices shown in?
Unless otherwise stated on the storefront, prices are displayed in U.S. dollars (USD).
Can I ask about product size or use before ordering?
Yes. Contact customer support with the exact product name and the information you would like to confirm.
How do I contact customer support?
You can reach us by email at service@narqeli.com or by phone at +86 162 5738 9041 during service hours.
Can I change or cancel an order?
Please contact us as soon as possible. Whether a change or cancellation can be completed depends on the order status.
How can I track my order?
If tracking is available, shipment details may be provided after dispatch. Contact us if you need help reviewing your order status.
What if an item arrives damaged or incorrect?
Please contact us promptly with your order number and clear photographs so we can review the issue.
How do I request a return?
Please contact customer support before returning any item. Approved return requests will receive the correct instructions.
Can I send a return to the business address?
No. Do not send returns to the registered business address unless customer support specifically instructs you to do so.