Payment Options

Available Payment Methods

The payment methods you may use are the methods actually displayed for your order during checkout. We do not list an unverified card brand, wallet, or payment provider. Method availability may depend on the order and the relevant provider’s rules.

We do not offer cash on delivery or a separate store-operated installment-payment service. Any independent arrangement offered by your own payment provider is subject to its terms and is not a financing service supplied by Narqeli.

Currency, Prices, and Checkout Total

All prices and checkout charges are in U.S. dollars (USD). Product prices exclude separately charged sales tax; applicable tax, the US$5.99 shipping fee, and the complete total are displayed before payment. We do not add undisclosed store fees after payment.

Shipping is a flat US$5.99 per order. There is no free-shipping offer, minimum order for free shipping, oversized-item surcharge, or remote-area surcharge. Addresses that cannot receive the standard service are not accepted.

Before submitting payment, review the selected products, quantities, delivery address, item subtotal, shipping charge, sales tax where applicable, and total. If you change the order, review the recalculated total. There is no separate local-market pricing or store currency-conversion fee.

Import Costs

Products ship from our U.S. partner warehouse to U.S. customers. We bear import costs incurred before the goods enter that warehouse; customers are not charged additional import duties at delivery.

Payment Capture and Confirmation

Payment is captured when payment is successfully completed. Orders with unsuccessful payment do not enter dispatch processing. Your bank or payment provider may apply authentication, authorization, fraud review, or a temporary hold. An authorization or pending account entry does not by itself confirm that an order has been accepted for fulfillment.

After checkout is completed and the order is recorded, an order confirmation is sent to your checkout email. If you do not receive it, check filtered folders and contact support before creating another order so that duplicate purchases can be avoided.

Currency Conversion and Bank Charges

If your payment account uses a currency other than USD, your bank or provider determines its conversion rate and any issuer or conversion fee. Narqeli does not add a currency-conversion fee. Provider-imposed charges are governed by that provider and may differ from the USD amount charged by the store.

If Payment Fails

Support can review the order information available to the store but cannot override a bank’s authorization decision.

• Check the billing name, address, and other requested payment information.
• Confirm that your bank or provider permits the transaction and complete any requested verification.
• Read the error or authorization message displayed at checkout.
• Contact service@narqeli.com using your checkout email if you need help establishing whether an order was created or payment was recorded.

Refunds and Cancellations

A successfully cancelled, unshipped order is refunded in full, including the original shipping charge and related tax, with no cancellation fee. We initiate that refund within 1 warehouse business day after cancellation is confirmed. For an approved return, we inspect and notify you within 3 warehouse business days of receipt and initiate an approved refund within 1 warehouse business day to the original payment method. Provider posting time is separate.

For preference-based returns, the original US$5.99 outbound shipping fee is not refunded. For a full refund caused by a product or fulfillment problem, we refund product charges, the original order shipping charge, and corresponding tax. See Return & Refund Policy for partial refunds and the complete process.

If refunding to the original method fails, we work with the payment provider to resolve it. We do not unilaterally replace a monetary refund with store credit.

Payment Support and Security

For payment questions, email service@narqeli.com with the order number or checkout email and a short explanation. Do not send complete card details, security codes, passwords, or authentication codes. Complete payment only through the checkout interface supplied for your order.